Terms and Conditions:
The Coaching and Energy Healing terms and conditions below define the relationship between Coach and Client and underpin any services delivered by Roxana Valea. For the purposes of these terms and conditions shamanic healing sessions and any other energy healing sessions will be considered similar to coaching sessions. Please make sure you read the following carefully. If you have any questions please feel free to contact me on [email protected]
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking, healing and creative process that inspires the client to maximise personal and professional potential.
Coaching is a collaborative conversation that aims to help you, the Client, gain clarity and insights. It is focused purely on your agenda. Coaching helps you discover the right way to progress, and by asking questions, helps you to find the right answers and take actions. Coaching is supportive and non-judgmental. You enter into coaching with the understanding that you are responsible for creating your own results.
1. The Coach agrees to maintain the Code of Ethics and standards of behaviour set out by the International Coaching Association and the UK Reiki Federation.
2. The Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
3. The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Coach will recommend that the Client inform the mental health care provider.
4. The Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.
The coaching schedule will be arranged between the Coach and the Client and can be booked up to 30 days in advance.
Participation by any individual in the first coaching or energy therapy session constitutes acceptance of these terms and conditions.
4. SCHEDULE AND FEES
As soon as the Client pays the fee due for one session, the client will be provided with a booking link where the Client can chose a suitable slot for the session. If no convenient times are available the Client may contact the Coach asking for a preferred time slot. The Coach is under no obligation to agree to such requests. In case the Client and the Coach cannot agree on a mutually convenient time slot the fees will returned to the Client in full.
All sessions will be remote using the telefon number provided by the Client. The Coach will initiate all scheduled calls and will call the Client at the number provided.
6. BETWEEN SESSIONS
The Coach may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The Client may contact the Coach by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment).
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the Association for Coaching’s Code of Ethics. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.
8. CANCELLATION AND LATENESS POLICY
The Client agrees that it is the Client’s responsibility to notify the Coach at least 24 hours in advance of the scheduled call/meeting if the client cannot attend the session. If applicable, the Client will be billed for a missed session if the client does not turn up or hasn't rescheduled in accordance to the Cancellation and Lateness Policy defined in this agreement. The Coach will wait for 15 minutes, before the Client is noted as not turning up for the session.
9. PAYMENT TERMS
Fees can be paid online by debit or credit card using the payments systems available on www.roxanavalea.com or www.roxanavalea.ro. Where receipts are requested by the client, they will be sent by e-mail.
Fees are payable in advance at the time of booking and only on receipt of payment in full is a booking confirmed unless otherwise agreed. Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited. This term might be changed with mutual agreement.
There are no refunds available on single sessions if cancelled within 24 hours of the session.
There are no refunds available on package bookings if cancelled within 24 hours of the first session or at any other time thereafter for the duration of the package.
Any previously purchased sessions can be gifted to a friend or family member presuming the individual is deemed suitable to receive coaching services from us.
Either the Client or the Coach may terminate this agreement at any time with immediate effect.
12. VARIATION OF TERMS AND CONDITIONS
Where an Initial Number of Sessions is agreed upon, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the Client and confirmed by the Coach in writing by email or letter.
In other cases, the Coach may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the Coach.
13. GOVERNING LAW
This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback about the service is welcomed and can be given during a coaching session or by writing to: [email protected]
15. LIMITED LIABILITY
Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.
This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.
Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.
You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provider and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.
If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.
If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.
Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.